Fair Use Policy

Fair Use Policy

It is important at Lyca Xfinity that all eligible customers are able to access our service. For this reason, and to ensure provision of a quality service, a Fair Use Policy applies to our services. We reserve the right to apply restrictions to any uncapped account if the behaviour of the consumer is deemed to be affecting the experience of others on the network or is deemed to be abusive.

Please ensure you have read and understood our Fair Use Policy, which forms part of the General Terms and Conditions (as applicable).

The thresholds below have been created to provide more bandwith than the average, so as to improve your experience. If your usage is considered excessive or unreasonable, we may apply restrictions to your connection, which includes, but is not limited to, throttling of your throughput and/or shaping of your bandwith to limit the use of bandwith intensive application or protocols.

FUP Levels Explained

Our FUP is dynamic and, if a customer reaches these levels, their connection will be throttled. What is throttling? Throttling allows for internet browsing, but at a reduced speed. Once you have reached the threshold below, your speed will be limited.

FUP Thresholds

The thresholds listed below are for the “Home Uncapped” products.

Once a threshold is reached, the connection speed will be adjusted until the reset date, which is the 1st of the next month. There are two thresholds for each account, and the speed will be limited when each of these have been reached.

Connection Speed 1st Threshold 2nd Threshold
Total GB Consumed New Speed Total GB Consumed New Speed
4Mbps 130GB 2 Mbps 220GB 1 Mbps
6Mbps 220GB 2 Mbps 400GB 1 Mbps
10Mbps 300GB 4 Mbps 700GB 2 Mbps
20Mbps 600GB 10 Mbps 1100GB 4 Mbps
50Mbps 800GB 20 Mbps 1400GB 10 Mbps
100Mbps 1200GB 50 Mbps 1900GB 10 Mbps
200Mbps 1800GB 100 Mbps 2500GB 10 Mbps